Guoxiang brings over 14 years of hands-on experience in the insurance industry, having developed a well-rounded understanding of operations from the ground up. Starting as a Personal Assistant, Guoxiang transitioned into backend operations before eventually leading operations teams—driving process improvements, supporting team development, and ensuring smooth day-to-day functioning.

A natural people person, Guoxiang is passionate about building connections, fostering collaboration, and creating work environments that encourage both efficiency and positivity. With a strong interest in automation and simplification, Guoxiang continuously looks for smarter ways to work—believing that operational excellence lies in the details and in empowering people to do their best.

Guoxiang lives by the motto: “Never drag your feet to work—a smile can change everything.” This optimistic approach is reflected in a commitment to give 100% to every task, every project, and every person.

Outside of the office, Guoxiang enjoys solving puzzles and spending quality time with family. As a proud parent to a joyful 5-year-old son, Guoxiang finds inspiration and balance in the little everyday moments that matter most.